Healthcare Performance Transformation Frequently Asked Questions
Why should finance, strategy, and operations be addressed together in a performance transformation?
Performance transformation requires coordinated financial, operational, and strategic planning. Clinical changes can affect staffing, capacity, revenue, expense, capital, and cash flow, while financial initiatives can affect care delivery. Addressing these areas together helps connect organizational goals with the changes required to implement them.
What should be defined before a performance improvement initiative moves into implementation?
PYA’s performance transformation approach begins with a defined future state and a clear understanding of the initiative’s cross-functional effects. Implementation planning, accountable project management, and measures for monitoring progress help move the work from an improvement concept into coordinated action.
Which patient flow and care delivery issues can be included in transformation work?
PYA’s clinical and operational services include care delivery models, patient flow, capacity and throughput, transitions of care across the continuum, patient- and family-centered strategies, patient safety and quality initiatives, process optimization, compliance and risk management, and medical group operational assessments.
What does health system integration work address?
PYA’s system integration services include enterprise-wide service line harmonization, alignment across the care continuum and sites of care, achieving systemness, deploying health system executive subject matter experts, and dedicated project management. The goal is to address fragmented operations and inconsistent workflows across the organization.
How can a healthcare organization make performance improvements last?
PYA’s approach combines implementation support with a systematic process for measuring and continually improving performance. The linked performance transformation material also emphasizes hard-wiring improvements into operations so changes are sustained beyond the initial project period.
