One of the industry’s most comprehensive healthcare compliance conferences, the 23rd Annual Health Care Compliance Association’s (HCCA) Compliance Institute, took place April 7-10, 2019, in Boston, MA.
The program was designed for compliance professionals from a variety of healthcare backgrounds and offered strategies for tackling issues such as quality of care, cybersecurity, risk management, and daily job challenges. Industry experts discussed on-the-ground compliance issues, emerging industry trends, and practical applications.
PYA Consulting Manager Susan Thomas co-presented with Sheila Limmroth of DCH Health System on “Hidden Risk Area: Patient Grievances–Are You Prepared for a Survey?” Their presentation focused on the following objectives:
- Define CMS expectations for a patient grievance process and how to use the guidance as a compliance work plan auditing tool.
- Discuss what state auditors review when they come onsite to assess your patient grievance process.
- Consider the role of compliance in the patient grievance process.
View the presentation below.
PYA also served as an exhibitor at the Institute.
If you would like assistance with any matter involving compliance, valuation, or strategy and integration, contact one of our PYA executives below at (800) 270-9629.
